Arrive

Terms and Conditions

Last updated: February 24, 2026

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Arrive LLC ("Arrive," "we," "us," or "our") governing your access to and use of the Arrive platform, including the website at arrively.app, the arrive.ly booking domain, the mobile application, and all related services (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. You must be at least 18 years old to use the Service.

Description of Service

Arrive provides drive-time aware scheduling software for mobile service professionals such as plumbers, electricians, and HVAC technicians. The Service includes:

  • Job scheduling that accounts for travel time between appointments
  • Public booking pages for customer self-service scheduling
  • Transactional booking links for contractor-initiated bookings
  • Automated SMS notifications for booking confirmations, en-route alerts, and cancellation updates
  • Automatic cancellation gap-fill to rebook open slots
  • Calendar integration with anonymized time blocks from your device calendar
  • Contractor dashboard for managing schedules, customers, and invoicing

Account Registration

To use the Service as a contractor, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring that your business information (name, trade specialties, service area) is accurate and up to date

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

Pricing and Payment

Arrive uses a pay-as-you-go pricing model billed through Stripe:

  • Free tier: Your first 20 completed jobs are free, with no payment method required.
  • Per-job pricing: After 20 jobs, pricing is $0.99 per completed job, capped at $150/month regardless of volume.
  • Payment method: A valid payment method is required starting at your 21st completed job.

Charges are metered on completed jobs. Jobs that are cancelled before completion are not billed. We reserve the right to change pricing with 30 days' notice. Continued use of the Service after a pricing change constitutes acceptance of the new pricing.

SMS and Communications

The Service sends SMS messages to your customers on your behalf. By using the SMS features of the Service, you agree to the following:

  • You will only send messages to customers who have provided valid consent to receive SMS communications
  • All SMS messages are transactional and relate directly to booked or requested services. The Service does not send marketing or promotional messages.
  • Every message includes opt-out instructions (reply STOP). You will not circumvent or interfere with opt-out requests.
  • You are responsible for complying with the Telephone Consumer Protection Act (TCPA), 10DLC requirements, and all applicable telecommunications regulations
  • Message and data rates may apply to recipients depending on their carrier

Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Send unsolicited, deceptive, or harassing messages to customers
  • Upload or transmit malicious code, viruses, or harmful data
  • Attempt to gain unauthorized access to other users' accounts or data
  • Interfere with or disrupt the integrity or performance of the Service
  • Scrape, crawl, or collect data from the Service by automated means without our consent
  • Use the Service for any purpose other than managing your mobile service business
  • Resell or sublicense access to the Service to third parties

We reserve the right to suspend or terminate your account for violations of this section.

Intellectual Property

The Service, including all software, design, text, graphics, and trademarks, is owned by Arrive LLC and protected by applicable intellectual property laws. You retain ownership of all data you upload to the Service (customer records, job notes, etc.).

Use of Arrive branding

Contractors may display "Powered by Arrive" badges and the Arrive logo on their marketing materials, vehicles, and business cards, provided such use accurately represents the relationship and does not imply endorsement beyond the use of our scheduling platform. We reserve the right to revoke this permission and may publish brand usage guidelines from time to time.

Limitation of Liability

To the maximum extent permitted by California law:

  • The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Arrive is not responsible for missed appointments, scheduling conflicts, SMS delivery failures, or any losses arising from the use or inability to use the Service.
  • In no event shall Arrive's total liability exceed the amount you paid to Arrive in the twelve (12) months preceding the claim.
  • Arrive shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Termination

Either party may terminate this agreement at any time:

  • By you: You may delete your account at any time through your account settings.
  • By us: We may suspend or terminate your account for violation of these Terms, with notice where practicable.

Upon termination, your data (customer records, job history, etc.) will be retained for 90 days in accordance with our data retention policy, after which it will be permanently deleted. Any outstanding charges incurred before termination remain due.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

  • Arbitration shall take place in California
  • The arbitrator's decision shall be final and binding
  • You agree to resolve disputes on an individual basis and waive any right to participate in a class action
  • Each party shall bear its own costs, with arbitration fees split equally

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Changes to Terms

We may update these Terms from time to time. When we make changes, we will update the "Last updated" date at the top of this page and, for material changes, notify you via email or a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, contact us at: ron@arrively.app