Arrively vs Service Fusion
Service Fusion is a field service management platform with built-in dispatch, GPS fleet tracking, and invoicing. Arrively is a mobile-first scheduling tool built for owner-operators and small teams who don't need dispatcher overhead.
Service Fusion is a solid choice for companies that manage a fleet of vehicles and need GPS tracking alongside invoicing and dispatching. Arrively is the better pick for owner-operators and small teams who work without a dedicated dispatcher and want smart scheduling that handles itself.
Pricing
Usage-based pricing with volume discounts: $0.99/job for the first 200/mo, $0.69 from 201–500, $0.49 above 500. No contracts.
Service Fusion offers tiered flat-rate pricing for unlimited users, but the exact amounts are not publicly listed. Most plans target companies with dedicated dispatch teams.
Feature Comparison
| Feature | Arrively | Service Fusion |
|---|---|---|
Drive-time aware scheduling Arrively factors real drive time between jobs | ||
Automatic cancellation gap-fill | ||
Customer booking links | ||
SMS customer notifications | ||
Mobile app | ||
Calendar sync | ||
Job scheduling | ||
GPS fleet tracking Service Fusion tracks vehicle locations in real time | ||
Dispatching Arrively supports multi-tech scheduling | Multi-tech scheduling | |
Invoicing & estimates | Basic invoicing (status tracking) | |
Payment processing | ||
No dispatcher required Arrively's scheduling works without a dedicated dispatcher | ||
No monthly subscription |
Who is each best for?
Service Fusion is best for
Companies with multiple field vehicles needing GPS fleet tracking, a dedicated dispatcher, and integrated invoicing in a single platform.
- GPS fleet tracking for companies managing multiple vehicles
- Built-in dispatching for teams with a central dispatcher
- Invoicing and payment processing in one platform
- Unlimited users on flat-rate plans
- Good fit for businesses with a traditional office + field team structure
Arrively is best for
Owner-operators and small and growing teams who work without a dispatcher and want scheduling that intelligently handles drive time and cancelled job recovery automatically.
- No dispatcher needed — scheduling and gap-fill are fully automated
- Drive-time aware scheduling keeps your day on track without manual planning
- Customer self-booking links reduce inbound coordination overhead
- Mobile-first design built for contractors who work in the field all day
- Pay-as-you-go with no monthly commitment
Frequently Asked Questions
Does Arrively offer GPS fleet tracking like Service Fusion?
No. Arrively is focused on scheduling intelligence — specifically drive-time aware slot management and automatic gap-fill when jobs cancel. GPS fleet tracking is not part of Arrively's feature set.
Do I need a dispatcher to use Arrively, the way Service Fusion is designed?
No. Arrively is designed specifically for owner-operators and small teams who handle their own scheduling. The drive-time aware engine and automatic cancellation gap-fill replace much of what a dispatcher would manually manage.
How does Arrively handle job cancellations differently?
When a job cancels, Arrively automatically texts customers with upcoming appointments to offer them the earlier slot via SMS. Service Fusion does not have an equivalent automated gap-fill feature.
Is Service Fusion or Arrively better for a solo plumber?
Arrively is purpose-built for solo and small-team operators. Service Fusion's flat-rate unlimited-user pricing and dispatcher-centric features are a better fit for larger operations with more structure.
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