Never lose revenue to a cancellation again
When a customer cancels, Arrively automatically contacts nearby customers who can fill the slot — via SMS, within minutes. Your day stays full and your revenue stays intact.
What happens when a job cancels?
When a job cancels, Arrively automatically texts customers who have future appointments to offer them the earlier slot. The process is fully automatic and takes just three steps: a customer cancels, Arrively identifies nearby customers with upcoming bookings who could fill the gap, and those customers receive an SMS offering the open time. If someone accepts, the slot is filled and you receive a notification. The average mobile service pro loses 2-4 jobs per week to cancellations — at $150-$300 per job, that is $1,200-$4,800 per month in lost revenue. With the average fully loaded truck roll costing $1,000 (TSIA, 2023), filling cancelled slots recovers significant revenue without any manual effort on your part.
A job cancels
A customer cancels or reschedules, leaving an open slot in your day.
Arrively texts nearby customers
Nearby customers with flexible schedules receive an SMS offering the open time slot.
Slot filled
A customer claims the slot. You get a notification and the job appears on your schedule.
How does automatic cancellation gap-fill work?
Automatic cancellation gap-fill works by scanning your upcoming appointments for customers who could take the newly opened slot, then texting them an offer via SMS. Arrively prioritizes candidates based on proximity to the cancelled job's location and the flexibility of their existing appointment time. You can choose auto-accept mode, where the first customer to claim the slot gets it instantly, or manual approval mode where you confirm before the swap happens. The entire process runs within minutes of a cancellation, and gap-fill operates in the background while you continue working. Since 38% of service providers suffer from scheduling inefficiencies (Zuper, 2025), automated gap-fill turns cancellations from lost revenue into recovered income.
Do I need to make phone calls when a job cancels?
No. Arrively handles all outreach automatically when a job cancels, so you never need to pull over, scroll through contacts, or call customers one by one. Without automated gap-fill, a mid-day cancellation typically costs 15-20 minutes of manual phone calls on top of the lost revenue from the empty slot. With Arrively, the SMS outreach starts within minutes of the cancellation and runs entirely in the background while you continue working on your current job. Customers with upcoming appointments receive a professionally worded text offering the earlier time, and they can accept with a single tap. You get a push notification when the slot is filled.
Last updated: April 2026