Keep customers informed, automatically
Automated SMS and email notifications at every stage of a job. Booking confirmations, on-the-way alerts with live ETAs, and completion updates — without you sending a single text.
What notifications do customers receive?
Customers receive four types of automated notifications: booking confirmations, on-the-way alerts with a live ETA, job completion updates, and cancellation or reschedule notices. Each notification is sent via SMS and optionally email, using professional templates that include your business name and job details. Research shows that automated text reminders reduce no-show rates by 29-39% (Bookedin/JMIR, 2018-2023), which means fewer wasted trips and more billable hours. All notifications fire automatically based on job status changes — you never need to draft or send a single message. Customers stay informed at every step while you stay focused on the work.
Booking Confirmation
Customers receive an immediate confirmation via SMS and email when they book an appointment. Includes the date, time, service, and your business name.
On-the-Way Alert
When you mark a job as en route, customers get a notification with your real-time ETA. They know exactly when to expect you — no more "where are you" calls.
Job Completion
After you complete a job, customers receive a completion notification. Great for confirming the work is done and prompting reviews or rebooking.
Cancellation & Reschedule
If a job needs to be cancelled or rescheduled, the customer is notified immediately with the updated details or cancellation confirmation.
How does Arrively notify customers when a technician is on the way?
When you tap "On my way" in the Arrively mobile app, your customer immediately receives an SMS with your real-time ETA based on current traffic conditions. The number one complaint from field service customers is not knowing when their technician will arrive, and this single notification eliminates most inbound "where are you" calls. The ETA updates dynamically so customers can plan their time accordingly. Professional, timely communication builds trust and drives repeat business. Since the average fully loaded truck roll costs $1,000 (TSIA, 2023), reducing missed appointments through proactive notifications has a direct impact on your bottom line.
Is there an extra cost for SMS notifications?
No. All SMS and email notifications are included in every Arrively plan with no per-message surcharges or volume limits. Many competing platforms charge $0.01-$0.05 per SMS on top of their subscription fee, which adds up quickly when you send booking confirmations, on-the-way alerts, and completion updates for every job. With Arrively, you get predictable costs and can send as many notifications as your workflow requires without worrying about overage charges. Whether you're on pay-as-you-go or a flat plan, communication expenses stay bundled into your chosen pricing.
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Last updated: April 2026
Frequently asked notification questions
What notifications do customers receive?
Customers receive booking confirmations, on-the-way alerts with a live ETA, and job completion updates. All notifications are sent via SMS and optionally via email using professional default templates.
Do I need to manually send notifications?
No. Notifications are fully automated. When a customer books, they get a confirmation. When you mark a job as en route, they get an on-the-way alert with your ETA. When you mark a job complete, they get a completion update. You do not need to do anything extra.
Is there an extra cost for SMS notifications?
No. SMS notifications are included in your per-job price. There is no additional per-message fee.
What do notification messages look like?
Notifications use professional default templates designed to work well out of the box. The messages include your business name and the relevant job details so customers always know who is contacting them.
Do customers need to opt in to receive notifications?
Customers provide their phone number or email when they book. This serves as their opt-in for transactional notifications related to their appointment. They can request to stop receiving messages at any time.