Keep customers informed, automatically
Automated SMS and email notifications at every stage of a job. Booking confirmations, on-the-way alerts with live ETAs, and completion updates — without you sending a single text.
Every notification, handled
Customers stay informed at every step. You stay focused on the job.
Booking Confirmation
Customers receive an immediate confirmation via SMS and email when they book an appointment. Includes the date, time, service, and your business name.
On-the-Way Alert
When you mark a job as en route, customers get a notification with your real-time ETA. They know exactly when to expect you — no more "where are you" calls.
Job Completion
After you complete a job, customers receive a completion notification. Great for confirming the work is done and prompting reviews or rebooking.
Cancellation & Reschedule
If a job needs to be cancelled or rescheduled, the customer is notified immediately with the updated details or cancellation confirmation.
Stop the "where are you" calls
The number one complaint from field service customers is not knowing when their technician will arrive. Arrively solves this with automatic on-the-way alerts and live ETAs.
No extra cost per message
Other platforms charge per SMS on top of their subscription fee. With Arrively, all notifications are included in your per-job price. Send as many as you need.
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Notification questions
What notifications do customers receive?
Customers receive booking confirmations, on-the-way alerts with a live ETA, and job completion updates. All notifications are sent via SMS and optionally via email using professional default templates.
Do I need to manually send notifications?
No. Notifications are fully automated. When a customer books, they get a confirmation. When you mark a job as en route, they get an on-the-way alert with your ETA. When you mark a job complete, they get a completion update. You do not need to do anything extra.
Is there an extra cost for SMS notifications?
No. SMS notifications are included in your per-job price. There is no additional per-message fee.
What do notification messages look like?
Notifications use professional default templates designed to work well out of the box. The messages include your business name and the relevant job details so customers always know who is contacting them.
Do customers need to opt in to receive notifications?
Customers provide their phone number or email when they book. This serves as their opt-in for transactional notifications related to their appointment. They can request to stop receiving messages at any time.